It all starts with a conversation. Clients typically reach out by phone, email, text, or through the form on our website. From there, we get a feel for what you’re looking for, whether that’s a home theater upgrade, smarter lighting, stronger Wi-Fi, or full home automation. Every project is unique, so we begin by listening to your goals.
Next up, we schedule an in-person walkthrough of your home with one of our system designers (usually Jeff, Steve, or Mike). This is where we take stock of what’s already in place, discuss your wish list, and talk about budget and possibilities. It’s not a sales pitch; it’s a discovery session. We want to understand how you live in your space so we can recommend technology that actually fits your lifestyle.
Within a day or two (depending on the size of the project), we send you a detailed proposal outlining our recommendations. This includes everything from equipment and installation details to estimated labor and cost. Our goal is to make the proposal as clear and transparent as possible so there are no surprises (just excitement about what’s ahead).
Once you approve the proposal, we’ll request a 70% deposit to get things rolling. As soon as payment comes through, we order all necessary equipment. When tracking information is available, we’ll reach out to schedule your installation date, and that is the moment where all the planning starts coming to life.
On installation day, you’ll get a friendly text letting you know our technicians are on their way. Once they arrive, they’ll set up a small staging area for tools, cover nearby furniture, and lay down drop cloths to protect your home.
During the install, communication is key. If our techs discover anything unexpected (like hidden wiring issues or parts that need swapping) they’ll loop you in right away and get approval before making adjustments.
At the end of the day, they’ll walk you through what’s complete and, if needed, schedule a follow-up visit for finishing touches or your system tutorial.
When everything’s ready, we take time to make sure you’re fully comfortable using your new system. Whether that’s controlling your lights with an app, streaming to your new outdoor speakers, or setting your preferred climate scenes, our goal is for you to feel confident and excited by your new technology. Not overwhelmed.
Once the installation is complete, our techs tidy up the workspace, remove any trash, and even vacuum up debris so your home looks as good as it did when we arrived. You’ll receive a final invoice (which may include any approved change orders), a thank-you for choosing MediaHead, and information on how to reach us for ongoing maintenance or service.
At the end of the day, our job isn’t solely about installing gear. It’s ultimately about creating an experience that feels effortless, personal, and built around how you live.
That’s the MediaHead difference: smart homes made simple, from design to done.
